Shipping policy

Shipping Policy

Thank you for shopping with Cielo!

Processing Time Orders are processed within 1–3 business days. Orders are not processed on weekends or holidays.

Shipping Rates & Delivery We offer the following shipping options:

• Standard Shipping: 5–10 business days
• Expedited Shipping: 2–5 business days

Where We Ship We ship within the United States and internationally to many countries worldwide. For questions about your specific destination, contact us at cieloshopus@gmail.com.

Order Tracking Once your order ships, you'll receive a confirmation email with a tracking number.

Lost or Damaged Orders If your order arrives damaged or is lost in transit, please contact us at cieloshopus@gmail.com within 7 days of the expected delivery date and we'll make it right.